SRS Insurance (a trading style of Secure Risk Solutions Limited)
Registered Office: Trust House, New Augustus Street, Bradford, BD1 5LL
Email: info@srs.insurance

1. Introduction

At SRS Insurance, your privacy is important to us. This Privacy Notice explains how we collect, use, and protect your personal information when you use our website or our services.
By using our website or providing your information, you agree to the terms of this Privacy Notice.

2. Who We Are

SRS Insurance operates as a trading style of Secure Risk Solutions Limited, authorised and regulated by the Financial Conduct Authority (FCA).
Secure Risk Solutions Limited is the data controller responsible for your personal information and determines how your data is used and protected.

FCA Registration Number: [Insert FCA number, if you’d like me to add it]

3. What Information We Collect

We may collect and process the following categories of personal information:

• Personal identification: Name, date of birth, gender.
• Contact details: Address, email address, phone number.
• Insurance information: Policy numbers, cover details, claims data, risk details.
• Financial information: Payment information, bank details, and credit checks (where applicable).
• Technical data: IP address, browser type, time zone settings, and website usage data (via cookies).
• Communication data: Enquiries, feedback, complaints, and correspondence.

4. How We Collect Your Data

We collect your information in several ways, including:

• Directly from you – via online forms, telephone, email, post, or in person.
• From third parties – such as insurers, brokers, introducers, credit reference agencies, and claims management companies.
• Automatically – through website analytics, cookies, and similar technologies when you visit our website.

5. How We Use Your Data

Your personal information is used to:

• Provide and manage insurance products and services.
• Arrange quotations and place insurance cover.
• Process and manage claims.
• Handle payments, renewals, and cancellations.
• Comply with legal, regulatory, and audit requirements.
• Improve our website, products, and services.
• Communicate with you regarding your policy, enquiries, or marketing (where consent has been given).

6. Lawful Bases for Processing

We process your personal data under one or more of the following legal bases:

• Contract: To perform or enter into an insurance agreement with you.
• Legal obligation: To comply with laws and regulatory requirements.
• Legitimate interests: For business administration, fraud prevention, and service improvement.
• Consent: When you agree to marketing or specific processing activities.

7. Who We Share Your Data With

We may share your data with trusted third parties such as:

• Insurers, underwriters, and reinsurers.
• Claims handlers, loss adjusters, and surveyors.
• Professional advisers, auditors, and regulators.
• IT providers and system support partners.
• Credit reference and fraud prevention agencies.

We never sell or rent your personal data to third parties.

8. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom (UK) or European Economic Area (EEA).
Where data must be transferred outside these areas, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to maintain data protection.

9. Data Retention

We retain your data for a minimum of six (6) years after our relationship with you ends, or longer if required for regulatory, legal, or contractual purposes.

10. Your Data Rights

Under data protection laws, you have the following rights:

• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Deletion (“right to be forgotten”).
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent (for marketing or other consent-based processing).

You can exercise your rights by contacting us at info@srs.insurance.

11. Security

We take your data security seriously and use appropriate technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure.

12. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience, analyse site traffic, and tailor content.
For more information, please refer to our Cookie Policy available on our website.

13. Updates to This Privacy Notice

We may update this Privacy Notice periodically to reflect legal or business changes. The latest version will always be available on our website, and significant updates will be communicated to you directly where required.

14. Contact Us

If you have any questions, complaints, or concerns about how we handle your data, please contact:
Data Protection Officer
Secure Risk Solutions Limited
Trust House, New Augustus Street, Bradford, BD1 5LL
Email: info@srs.insurance

If you are unsatisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.